Faq
Frequently asked questions
Before ordering
Do I have to register when buying?
No, account registration is not a condition for placing an order, you can shop as a guest. However, it is useful because you can view your previous orders and save your data.
How do I find out if I am receiving an original product?
We can assure you that we only sell certified products from the factory.
How safe are my personal data?
We take the privacy of our customers very seriously, which is why we have prepared a separate statement on the protection of personal data, which you can read at the following link.
https://www.zevoza.com/shop_help.php?tab=privacy_policy
How can I be sure that I am working with a reliable company?
All information and details about our company can be found in the following brochure:
https://www.zevoza.com/About-us
Where can I turn if I have a complaint or problem?
If you have a complaint about our company, our products or the purchase process, please let us know in the first instance and we will try to resolve it in a mutually satisfactory manner.
If this is not possible _ through no fault of ours, you can report the problem through the following platforms:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU
Contact our customer service:
You can contact our customer service by e-mail at the following address:
We will try to answer all correspondence and questions as soon as possible, on working days from 9:00 a.m. to 5:00 p.m. _
Transportation
Where does the shipment come from?
Our products are shipped in Hungary and delivered by GLS courier service.
How do I receive my package and how much does it cost to send it?
The shipment is delivered by GLS courier, usually within a few days of dispatch. You will be informed about the delivery via SMS. The courier will try to deliver the package 3 times, then it will be returned to the sender. Resending the shipment is only possible for an additional fee for delivery, so please arrange a better time with the courier if you cannot pick up the shipment at the required time.
Detailed information and delivery costs can be found at the following link:
https://www.zevoza.com/shop_contact.php?tab=shipping
Order payment
How can I pay and what is included in the invoice?
You can pay by credit card when ordering or cash on delivery. In addition to the buyer and seller information, the invoice will include the product price, shipping costs and VAT.
https://www.zevoza.com/shop_contact.php?tab=shipping
Do I have to pay an additional fee? Are there hidden costs?
You only pay the total amount stated in the order and you are not charged any other fees or taxes.
Can I request a 0% tax invoice?
The invoice will include the VAT valid in your country, we cannot issue an invoice with a different rate..
How do I get an invoice?
The final electronic invoice will be sent to the e-mail address you specified in the order, so be very careful when entering data.
Stock information
We only have stock products on our site, so your shipment can be delivered within a few days of sending the order.
Warranty information
All the phones we sell have a 2-year warranty. If you have a problem, just let us know via the customer support email address and we'll take care of the rest.
You can find more information at this link:
https://www.zevoza.com/warranty
Information on withdrawal from the contract
How long do I have to notify of withdrawal from the contract, what form do I have to use and how can I return the product?
You can notify us in writing within 14 days of taking over whether you want to return the product and cancel its sale. If you paid for the product by cash on delivery, give us the bank account number to which we can send the money back. Then, as soon as possible, return it to us with all accessories in the original box, securely packed. Until you are sure that you want to keep the product, do not remove the protective film to ensure that the product is not damaged and that you do not interfere with the testing.
Before returning the device, please make sure that there are no registered accounts / data backup and subsequent required log-out / or any personal data left in it, or let us know if there is any malfunction.
All information about the procedure and conditions of withdrawal from the contract can be found at this link:
Can I unsubscribe as a company and as a customer?
We also offer corporate customers the right to withdraw from the contract
How long will it take until I get my money back?
Refunds are usually made within 14 days of notification, but you must wait for the product to be received and tested.
Can I be refunded the shipping costs?
You bear the costs of returning the product, but the shipping costs incurred at the time of purchase will be returned to you together with the price of the product.
After placing the order
How do I find out that my order and payment have arrived?
A confirmation e-mail will be sent immediately to the e-mail address entered.
We will send you an advance invoice for payment in electronic form.
How can I cancel or modify my order?
You must send us an e-mail with your request, but we may not be able to process it, because we can cancel or modify the order only until it is transferred _ to the system of our logistics partner.
Received packages
What should I do if the shipment is damaged or incomplete?
- If the shipment is visibly damaged or opened, refuse to accept it, ask the courier for a report and notify us immediately at the specified customer service e-mail address:
We cannot be held responsible for damage to the contents of a shipment received without reporting.
- If the package is undamaged, but the product inside is damaged or incomplete, please let us know immediately along with photos.
When will I receive the invoice and warranty voucher?
You will receive the invoice and warranty letter by e-mail in electronic form as soon as the courier service confirms receipt.
What can I do if I report a problem with the product within 3 days?
In the event of a malfunction within 3 days of taking over, please inform us of the following first:
We will collect the package from you and if it is a manufacturing error, we will immediately send you a new one. After saving the data, log out of the registered account and restore the factory settings.
Who can I get technical help from?
Of course, we will try to help you with all the technical information we know at hello@zevoza.com , but unfortunately we don't know everything. The solution may be to visit a larger group or a forum dedicated to the manufacturer's product, where they can provide you with more useful, practical information. We will contact you and arrange pickup and service.
We can provide a warranty repair only if the malfunction is caused by the production functioning of the product. In case of user error or damage, we cannot provide a paid repair.
The repair period must not exceed 30 days.
Can I request an exchange or refund?
If the repair exceeds 30 days or if the product fails for the fourth time, it will be automatically replaced or refunded.
In other cases, we can primarily apply warranty repairs.
How can we find out about the repair process?
Our customer service will try to provide you with up-to-date information, contact us!
Where can I report a complaint regarding services?
Report the problem to us (possibly with photos) and we will immediately contact the service.